911 vs 988 - Who Do You Call?

911 vs 988 - Who Do You Call?

The 911 vs 988 – Who Do You Call? program offers essential guidance on knowing when to contact emergency services and when to dial 988 for mental health or crisis-related support. This training is vital for helping individuals understand the different types of crises that require specific resources. 911 is reserved for immediate, life-threatening emergencies that require urgent police, fire, or medical assistance, while 988 is the national suicide and crisis lifeline, offering support for mental health and substance abuse issues.


In this program, we provide:

  • Clear distinctions between situations that warrant a 911 call versus those that are better suited for 988.
  • Education on how 911 should be used for situations like medical emergencies, fires, and violent crimes.
  • Instruction on calling 988 for 24/7 mental health support, suicide prevention, and crisis intervention.
  • Strategies to ensure the right resources are directed to the right situations, maximizing the effectiveness of both emergency services and mental health crisis teams.

This program empowers individuals to make informed decisions, ensuring that each call for help reaches the most appropriate resource, reducing the burden on emergency services and improving crisis outcomes.

Start Your Safety Journey

When individuals and organizations are equipped with a comprehensive understanding of emergency response protocols, they become empowered to act decisively, efficiently, and with confidence. Be 911 Aware's training programs empower communities to navigate crises with composure and clarity.


Contact the team at Be 911 Aware today to learn more about our services and how we can help your school, church, group or corporation become 911 aware.